Remake & Redesign Policy

  • All customer old jewellery except 100% CarbonDrops made jewellery will be sent for certification by an independent third party certifying authority or by CarbonDrops.com depending on the value of the Jewellery
  • Certification charges will be borne by the customer
  • An estimation of the new order will be provided post verification of old jewellery. The estimation provided however may vary by 5% to 10% (+ or -) from the final price
  • If total material usage value of the old jewellery equals to or exceeds 50% of the total material value used while making new jewellery, then an additional jewellery handling charge per gm will be applicable on the entire jewellery
  • 15 days exchange policy is not applicable for customized or re-used jewellery, however if the re-used jewellery is returned within 15 days of receiving it, CarbonDrops can redo minor changes free of charge. All major changes will attract additional making and material charges as applicable.
  • Once your returned item is received our Quality Assurance department will review the returned item.
    • Any items that show signs of wear or have been altered, resized (by a jeweller other than the company), or damaged cannot be accepted for 15 days remake policy
  • All Customized or Re-used Jewellery will follow the standard CarbonDrops policy and will be sent for certification by an independent third party certifying authority or by CarbonDrops.com. Both the old jewellery certificate and the new finished product certificate will be provided to the customer for confirmation
  • Re-used Jewellery is not directly eligible for Life Time Exchange policy, however company reserves the right to extend the Life Time Exchange policy to re-used jewellery on case to case basis

The company reserves the right to change the terms and conditions listed above at any time. If you would like to return or exchange anything to us: Please contact our CarbonDrops Customer Support via email support@carbondrops.com or call us at 7710009616. Our helpful and experienced team will help you deal with your request promptly.